at over 300 individual store locations via ongoing online measurement
explaining why patients were dissatisfied with an exam process and
how non-medical issues impacted overall perceptions.
predictive data gathered both in-store and online regarding customer
interest and acceptance of future styles in advance of full production
profiles of regular and occasional customers as well as purchasers
and nonpurchasers, including demographics, brand image, competitive
perceptions/preferences, and the relative appeal of new product/service
perceptions and attitudes about their work environment before and
after the implementation of significant operational changes.
of an everyday discount pricing policy and the perceived percentage
savings associated with it.
and primary/secondary/tertiary trading area profiles in key locations.
overall satisfaction, attitudes and shopping behavior during and
after a specific high-volume shopping period.
specific store associate activities that related to higher traffic
conversion and customer satisfaction.
of new product opportunities through in-depth qualitative study supported
by a unique, web-based journal.
of a new store design by measuring attitudes and purchasing behavior
on a test/control basis.